1. Overview
This Returns & Refunds Policy applies to all purchases made on CARPARTSDXB.com, operated by ALI ALRAIS AUTO PARTS L.L.C(License No. 1631106) ("CARPARTSDXB", "we", "our", or "us").
CARPARTSDXB.com is a multi-category online store offering products across Engine Oil & Lubricants, Brakes & Brake Parts, Lighting & Bulbs, Tyres & Wheels, Auto Detailing & Car Care, and related automotive categories. Return eligibility, conditions, and timelines may vary depending on product category and seller. The applicable return conditions are displayed on each product page.
By placing an order on our website, you agree to this Returns & Refunds Policy.
2. Return Window
Standard Return Window
Most eligible items can be returned within 7 days from the date of delivery, subject to the conditions outlined below.
Category-Specific Return Windows
Certain product categories have specific return conditions:
- Engine Oil & Lubricants / Auto Fluids: 7 days for returns and refunds, provided the product is unopened and in its original packaging. ( Once opened, the product cannot be returned or refunded )
- Electrical Items / Electrics & Wiring: 7 days, only if the item is defective, damaged, or incorrect.
- Brakes & Brake Parts / Tyres & Wheels: 7 days, only if the item is defective, damaged, or incorrect.
3. Return Eligibility Conditions
To be eligible for a return, the following conditions must be met:
- Item must be unused, uninstalled, and in original condition
- Item must be returned in original packaging with all accessories, manuals, and invoice
- Product must not be damaged due to customer handling
- Item must match the product originally delivered
Car Parts DXB reserves the right to inspect returned products before approving any refund or replacement.
4. Non-Returnable Items
The following items are not eligible for return unless defective, damaged, or incorrect:
- Used, installed, or modified items
- Paint products that have been opened, mixed, or tinted
- Cut-to-size, customized, or made-to-order materials
- Hygiene-sensitive items (if applicable)
- Clearance or final sale items
- Items marked as Non-Returnable on the product page
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must report it within 48 hours of delivery.
Eligible solutions:
- Replacement (subject to availability)
- Full refund
We may request photo or video evidence for verification.
6. Return Process
- Submit a return request via your account or customer support
- Provide order details and reason for return
- Return request will be reviewed and approved
- Follow provided return instructions or pickup arrangement
Unauthorized returns may not be accepted.
7. Refunds
Processing Time
Refunds are processed within 7–14 business days after inspection of returned items.
Refund Method
- Original payment method, or
- Car Parts DXB Wallet (if applicable)
Notes
- Shipping fees are non-refundable unless the return is due to an error by Car Parts DXB or the seller
8. Online Store Seller Responsibility
CARPARTSDXB.com operates as a online store. Some items are fulfilled by third-party sellers.
- Sellers must comply with this policy
- Car Parts DXB may intervene in disputes
- Customers are supported in case of seller non-compliance
9. Rejected Returns
Returns may be rejected if:
- Item does not meet eligibility conditions
- Product differs from original delivery
- Packaging or accessories are missing
Rejected items may be returned to the customer.
10. Consumer Protection Compliance
This policy complies with UAE Federal Law No. 15 of 2020 on Consumer Protection and applicable regulations.
11. Contact Us
ALI ALRAIS AUTO PARTS L.L.C
Customer Support: +971549985804
Email: customerservice@carpartsdxb.com
Working Hours: Monday – Sunday, 9:00 AM – 8:00 PM (GST)